Shipping & Returns

We want your shopping experience to be as seamless as possible. We offer fast and reliable shipping, and if for any reason you're not satisfied with your purchase, we have a hassle free return policy. We're here to make sure you're 100% satisfied with your order.

Shipping

We ship all over egypt within 2-7 business days

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@piascents.com. 
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@piascents.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If the candle is still unused but you would like to exchange it with another candle. You may do so but you will have to bear the cost of shipping. Feel free to contact us for more details.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@piascents.com